Charles E. Day and Associates is a management consulting firm built around seasoned management talent, technical specialists and generalized leadership skills for profit and non-profit organizations.  Associates bring together unmatched academic training and practical experiences to provide our clients with effective skills in augmenting internal talent for a number of management, leadership, systems, customer service and business process review assignments.

Ongoing and onsite management and technical support services can be also be provided through nominal retainer agreements.  The following key areas of consulting services are typical of assignments and services provided by Charles E. Day and Associates.

Utilities and Related Organizations

  • Customer service initiatives and training

  • Technology assessments

  • Best practices and benchmark studies

  • Supervisory coaching and CSR training

  • Leadership development

Distributors & Field Services

  • Outsource telecommunications including voice/data networks management

  • Field automation planning

  • Technology vendor interface and oversight

  • Technology transfer

Contact Centers

  • Operations review

  • Organization audits and skills assessments

  • Start-up assistance

  • Requirements definition

  • Strategic and technical planning assistance

  • Computer-telephone integration and web enablement

  • Workforce management forecasting and mathematical modeling


  • Board of Directors training and leadership development

  • Lay leadership development and retreat facilitation

  • Diversity, conflict management, team building, and volunteer coordination

  • Communications development

Customer Service Organizations

  • Customer satisfaction index development

  • Outreach Initiatives

  • Focus group

  • Customer dispute resolution

Transportation Authorities and Travel Related

  • Teleservices planning assistance

  • Outsource assistance

  • Technology request for proposal development assistance

  • Technology procurement coordination and implementation oversight

Technology Suppliers and Manufacturers

  • Industry needs analyses

  • Customer profiles and market studies

  • Product and service critique

  • Promotion/sales material assessment

  • Product and service alliance studies

  • Strategic alliance development



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