Charles E. Day and
Associates is a management consulting firm built around seasoned
management talent, technical specialists and generalized leadership skills
for profit and non-profit organizations. Associates bring together
unmatched academic training and practical experiences to provide our
clients with effective skills in augmenting internal talent for a number
of management, leadership, systems, customer service and business process
review assignments.
Ongoing and onsite management and
technical support services can be also be provided through nominal
retainer agreements. The following key areas of consulting services are
typical of assignments and services provided by Charles E. Day and
Associates.
Utilities and Related Organizations
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Customer service
initiatives and training
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Technology assessments
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Best practices and
benchmark studies
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Supervisory coaching and
CSR training
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Leadership development
Distributors & Field Services
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Outsource
telecommunications including voice/data networks management
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Field automation planning
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Technology vendor
interface and oversight
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Technology transfer
Contact Centers
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Operations review
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Organization audits and
skills assessments
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Start-up assistance
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Requirements definition
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Strategic and technical
planning assistance
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Computer-telephone
integration and web enablement
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Workforce management
forecasting and mathematical modeling
Non-Profits
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Board of Directors training and
leadership development
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Lay leadership development and
retreat facilitation
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Diversity, conflict management,
team building, and volunteer coordination
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Communications development
Customer Service
Organizations
Transportation Authorities
and Travel Related
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Teleservices planning assistance
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Outsource assistance
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Technology request for proposal
development assistance
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Technology procurement coordination
and implementation oversight
Technology Suppliers and
Manufacturers
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Industry needs analyses
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Customer profiles and market
studies
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Product and service critique
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Promotion/sales material assessment
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Product and service alliance
studies
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Strategic alliance development
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